We signed in online at 4:30PM. It said the wait time was about 80 minutes, so we show up at 5:45. The screen on the wall showed that we were first in line. So we were pleased to be there at the right time. After nearly an hour of sitting there while 3 other guests were taken back (#2/#3/#4) for their haircuts, I finally got angry enough to say something. All of us had reservations with the same specific person - so it was not a matter of getting the first available. More than annoyed that someone is allowed to simply ignore the order of customers that is displayed on the wall for the whole world to see. Not going back..